Your orders will be sent out via Royal Mail in most instances.
If you are not around to take delivery of your parcel, the postman will leave a card informing you of attempted delivery, your parcel will then be taken back to the local Delivery Office, you will then need to take this card to the office and pick it up. (We recommend you first ask a neighbour if they have taken delivery, as sometimes parcels can be left with them)
Parcels cannot be delivered on a bank holiday, in this instance please expect your delivery on the next working day.
Our Free Delivery service is the same as our Standard Delivery service outlined below.
This is our Royal Mail tracked 48 service. Orders placed using this service will be sent the next working day and take two days to be delivered.
This is our Royal Mail tracked 24 service. Orders placed using this service will be sent the next working day (or that same day if order is placed before 2pm on weekdays) and will be delivered the next working day after dispatch – if you order on a Friday it will be delivered the following Monday or Tuesday depending on the time of day you placed the order.
If you need to return any items to us we will be happy to accept them back and a refund will be provided. There is no specific timescale in which to send any item(s) back, however it is important that returned products are sent back in the best possible condition, with the tags still attached and in their original packaging.
There will be a returns form sent with all order which will explain the procedure should you wish to return anything back to us. If you require new items you will need to re-order them online at your convenience.
The customer is responsible for the postage costs for returning an item. If you happen to have received a faulty item, or the item you have received is not what you ordered, then we will refund you the cost of return postage – please include a copy of the postal receipt in the parcel so we can refund you the postal cost once the items get back to us. In this instance, we will be happy to exchange the item over for you and re-send the correct item.